REFUNDS & EXCHANGES

Please read the below CAREFULLY so you understand the terms and conditions when placing your order.

Faulty or damaged 

Sara’s Craftshop  will only refund or exchange any faulty piece within 7 days of purchase or after receiving an online order. This applies to ALL SALES made at markets and online. Any broken or faulty items after this date will not be exchanged, refunded or replaced. It’s up to the customer to take care of the received items. If the items are damaged during postage it will be replaced or refunded. However Sara’s Craftshop needs to be advised within 7 days after receiving your order with photo proof. 

When dropped or stored incorrectly, the clay may break or become damaged. Sara’s Craftshop will not be held responsible for any damages caused by mistreating your pieces. Please read the Care instructions page carefully.

Earrings with embellishments are glazed to keep the foil & glitter from rubbing off. This glaze is waterproof however, please remove all jewellery before going into the water. Remove all jewellery before spraying perfume, deodorant or hair spray as the chemicals in these can react with the clay. No refunds or exchanges will be given for damaged jewellery caused by these elements.

Earring stud posts are glued using a special polymer clay glue. Please be careful with your earrings when taking them on and off. Sara’s Craftshop will not be held responsible for any earring backings breaking or coming off after the 7-day period as stated above. 

Change of mind

Sara’s Craftshop does NOT offer refunds or exchanges on 'Change of mind' or ‘I ordered the wrong one’. All sales are final. This includes sales made at markets and online.

Due to hygiene reasons NO exchanges will be given on earrings  

On Sale 

There is no exchanges or refunds on any sale items except if broken during transit. All orders on Sale items are final.

Buying handmade

All polymer clay jewellery is handmade and hand rolled so there will be some variances in shape, colour and design. This is the beauty of buying handmade. No exchanges or refunds will be given if you are unhappy with the quality or designs.   All products are handmade and therefore susceptible to small imperfections. Any imperfections that our products have would be small and not at all effect the overall value. 

 Please contact us via email at sarascraftshop@gmail.com for any further information.